Privacy policy
Privacy Policy
Last Updated: 7th February 2024
This Privacy Policy explains how Duchy Manor Ltd, trading as Simply Bedsides, collects, uses, discloses, and protects your personal information when you visit and use our retail website. We are committed to safeguarding your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the United Kingdom.
1. Information We Collect
1.1 Personal Information: When you visit and use our retail website, we may collect personal information from you, such as your name, email address, postal address, phone number, payment information, and any other information you provide voluntarily during the ordering process or through customer inquiries.
1.2 Website Usage Information: We may automatically collect certain information about your use of our website, including your IP address, device information, browser type, operating system, pages visited, and the dates and times of your interactions.
2. Use of Information
2.1 Order Processing: We use the personal information you provide to process and fulfil your orders, including order confirmation, payment processing, delivery, and customer support.
2.2 Communication: We may use your personal information to communicate with you regarding your orders, respond to your inquiries, provide updates about our products and services, and inform you about important administrative messages.
2.3 Marketing: With your consent, we may use your personal information to send you marketing communications about our products, promotions, or events. You have the right to withdraw your consent at any time by updating your communication preferences or contacting us directly.
2.4 Website Improvement: We may use the information we collect to analyze and enhance our website's performance, customize your browsing experience, develop new products and services, and conduct market research to improve our offerings.
3. Advertising & Customer Data Usage
3.1 Targeted Advertising
We may use your personal information, such as your email address and purchase history, to provide personalized advertisements through third-party advertising platforms, including Google Ads and Facebook Ads. This helps us to show you relevant offers, products, and promotions based on your past interactions with our website.
3.2 Google Customer Match & Remarketing
We may share limited customer data (such as your email address) with Google Ads Customer Match, allowing us to deliver tailored ads when you search on Google, browse YouTube, or use other Google services. Google processes this data securely and in compliance with data protection laws.
3.3 Opting Out of Targeted Advertising
You have the right to opt out of personalized advertising. If you wish to stop receiving targeted ads, you can:
- Unsubscribe from our email marketing, which will prevent further use of your data for ads.
- Contact us at info@simplybedsides.com to request removal from our advertising lists.
4. Disclosure of Information
4.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our retail website, processing payments, delivering orders, and providing other necessary services. These service providers are contractually obligated to handle your personal information securely and in compliance with applicable data protection laws.
4.2 Legal Compliance: We may disclose your personal information if required by law, regulation, legal process, or government request.
4.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the acquiring entity as part of the transaction, subject to confidentiality obligations.
5. Data Retention and Security
5.1 Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We will securely dispose of personal information that is no longer needed.
5.2 Data Security: We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. We regularly review and enhance our security practices to ensure the integrity and confidentiality of your data.
6. Your Rights
6.1 Access and Control: You have the right to access, update, correct, or delete your personal information. You may also have the right to restrict or object to certain processing activities or request the transfer of your personal information. To exercise these rights or if you have any questions or concerns regarding your personal information, please contact us using the information provided below.
6.2 Marketing Communications: You have the right to opt out of receiving marketing communications from us. You can unsubscribe by following the instructions provided in the communication or by contacting us directly.
7. Cookies
7.1 Cookies: Our retail website uses cookies and similar technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings or opt-out using the cookie consent banner displayed on our website.
8. Third-Party Links
8.1 Third-Party Websites: Our retail website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the information below:
Duchy Manor Ltd, trading as Simply Bedsides
Registered Office; 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: info@simplybedsides.com
Company No: 14578714
VAT No: 434282210
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised Privacy Policy will take effect immediately upon posting.
Please read this Privacy Policy carefully and regularly check for updates to ensure you are aware of any changes.